Frequently asked questions

Yes. We work on Windows laptops and desktops, and can help with many Mac and Chromebook software issues. If you're not sure whether we can help, just send a request and we'll tell you honestly.

We serve Newcastle, Damariscotta, Nobleboro, Waldoboro, Bristol, Edgecomb, Wiscasset, Boothbay, Boothbay Harbor, Bath, Brunswick and Topsham, in Midcoast Maine. Tell us your town or ZIP code in your request and we'll confirm. Remote support can reach a little further.

Yes. By appointment only. There's no storefront or walk-in service. Send a request first, and once we've agreed on a plan we'll arrange a convenient drop-off and pickup with you directly.

Each service lists a typical price range so you know what to expect. Your actual price depends on the problem, and we'll always tell you the price and get your OK before doing any paid work.

No — prices shown are for the work. Any parts, like a new SSD or memory, are quoted separately so you can see exactly what you're paying for.

It depends on the job and whether parts need to be ordered. We'll give you a realistic estimate when we agree on the plan and keep you posted if anything changes.

Most services don't touch your personal files, and we're careful with your data. But any computer work carries some risk, especially with failing hardware — so please back up anything important beforehand if you can. If you can't, tell us and we'll talk through options.

No one can honestly guarantee data recovery. If a drive is damaged, we'll tell you what's realistic, and if a specialist lab is a better option, we'll say so.

We can help with many Mac software, setup and transfer questions. Hardware upgrades on most modern Macs aren't possible because parts are built in. Send a request and we'll let you know.

We can often help with printer and Wi-Fi setup on your computer, especially through remote support. Describe the problem in a request and we'll tell you whether it's something we can take on.

Yes, for software and setup problems that don't need hands-on work. We only connect with your permission, using a legitimate support tool, and you can end the session at any time.

We'll tell you plainly, explain why, and help you weigh your options — including whether a replacement makes more sense. You won't be charged for repair work that wasn't approved.

Warranty terms depend on the work performed and any parts used. We'll put them in writing with your quote so there are no surprises.

After we look at your request, we'll send you a written estimate. Nothing paid happens until you say yes — and if the job changes along the way, we'll check with you again first.

Back up important files if you can, bring the charger, and write down anything we should know about the problem. Please don't write passwords on the device or send them online — we'll arrange anything we need with you directly.