Terms & Service Policies

1. Requests and appointments

Submitting a repair request or message doesn’t book an appointment, diagnose your device or authorize any paid work. We’ll review your request and reply to arrange next steps. Midcoast Tech Works is appointment-only; there is no storefront or walk-in service, and drop-off details are shared once an appointment is confirmed.

2. Diagnostics

Some problems need hands-on assessment before we can give an accurate price. When that's the case, a diagnostic fee of $25, credited in full toward the repair if you go ahead applies. We'll always tell you before any diagnostic work begins.

3. Estimates and approval

• Prices shown on this website are typical ranges, not final prices.
• Before any paid work, we’ll give you a written estimate showing labor and parts separately.
• Work begins only after you approve that estimate.
• If we discover the job needs more than was approved, we stop and ask you before doing additional paid work.

4. Parts and special orders

Parts are quoted separately from labor. For special-order parts, a deposit of 50% of the cost of any special-order parts may be required before ordering. Part prices and availability can change; we’ll let you know if they do before going ahead.

5. Cancellations

You can cancel a request at any time before work is approved, at no charge. If you cancel after approving work, you may be charged for work already completed and for any special-order parts already purchased.

6. Pickup and unclaimed devices

We’ll let you know when your device is ready and arrange a pickup time. If a device isn't collected within 60 days of being ready, and we've made reasonable attempts to contact you, we'll follow the procedure in your written estimate for unclaimed property.

7. Your data and backups

We take care with your files and only access what’s needed to do the work. However, computer repairs — especially on failing hardware — carry some risk of data loss. Please back up important files before service when you can. If you can’t, let us know and we’ll discuss options. We can’t guarantee data recovery.

8. Warranty

Our standard warranty: 30 days on labor; parts carry their manufacturer's warranty.

Warranties generally don’t cover new physical or liquid damage, unrelated failures, or problems caused by software or changes added after the repair. Nothing in these terms limits any rights you have under Maine or federal consumer law.

9. Payment

Payment is due when work is complete, unless your estimate says otherwise. We accept Cash, Check, Venmo, ApplePay. We never take card numbers through this website.

10. Remote support

• We only connect to your computer with your explicit permission, during a session you’ve agreed to.
• We use a legitimate remote-support tool, and you can watch and end the session at any time.
• Remote access doesn’t remain enabled after the session unless you separately agree to it.
• We will never contact you out of the blue asking to connect. If someone does, it isn’t us.

11. Questions

If anything here is unclear, please get in touch before submitting a request.